Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We have included all delivery charges into our prices, this make things a lot easier for everyone as you know upfront what the total cost is going to be. In the event where you make a purchase of several items, rest assure that we will be more than fair in calculating the postage costs associated and will refund any difference in cost that has occured

Which payment methods are accepted in the Online Shop?

We accept various payment methods. PayPal, Credit card via eWay secure gateway, Direct Deposit and we also offer ZipPay buy now pay later (maximum purchase amount $1000

How long will delivery take?

We send all of our parcels via Australia Post standard mail. Most packages to the East Coast will take between 2-6 Business days. Packages being sent to the West Coast can take a couple of days longer. We can also offer an Express Post option

How secure is shopping in the Online Shop? Is my data protected?

We treat your privacy with the upmost of respect. We use an encrypted website with an SSL Certificate on our shopping cart.

What exactly happens after ordering?

We pride ourselves on the speed of our dispatch process and attempt to have all items sent the very same Business day of the order being placed. It is very rare that an item is posted late, but this can happen from time to time during peak periods. Please leave a note at the checkout if you specifically are in need of you items in a hurry. If for any reason an item is out of stock at the time of order, we will contact you immediately to make arrangements for a refund or to put your item on backorder.

Do I receive an invoice for my order?

Yes. We are a registered Australian Business with an ABN, we willl provide your with a Tax invoice for your purchase.

Contact info

Please feel free to contact us regarding any enquiry you may have.

You may fill out your contact information in the form to the right and we will get back to you straight away. You may also wish to give us a call or send us a direct email, the details of which can be found below. If you are in the local area, we would love to meet you, please pop in and say hi.

Regards
Sylvia and Gary
Alisellou Designs
ABN: 49 145 872 998

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