Returns, Refunds, Exchanges and Shipping

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email [email protected] to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Alisellou Designs
Returns Department
61-63 Drayton Street
Nanango, Qld 4615
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they have been opened. All items must be returned in the original packaging.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Payment Policy

Accepted Methods of Payment

PayPal (Even if you don’t have a PayPal Account you can pay via: Visa, Master Card etc)
Direct Bank Transfer

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

All orders are shipped within 48 hours of you placing your order Monday – Friday 9am – 5pm.

Carriers

We use the following carriers to deliver our orders:

Australia Post

Kingaroy Couriers

Kingaroy Freight Express

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Standard Australia Post services not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is included in your purchase price. This shipping method is based on the most cost effective method available to us. If you wish to have your order shipped by another method ie: express post, please contact us prior to placing your order to discuss your requirements.

Back Orders

Some of the items in our store are only available on backorder/special order, in this case it will be indicated before you purchase. If an item is out of stock, it will be placed on backorder. We endeavour to order from our suppliers each week so your item should be shipped as soon as we receive it. In the event that our supplier is out of stock, we will contact your to advise you and give you the option to wait or we will be happy to provide your with a full refund of your purchase. If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.